Privacy Policy

Learn about your privacy rights and how your data is handled.

LOCALBITES PRIVACY POLICY

Effective Date: 24/02/2026

LocalBites ("we", "our", or "us") operates a technology platform that connects customers with independent restaurants and delivery partners.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the LocalBites mobile application, website, and related services.

By using LocalBites, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

When you create an account or place an order, we may collect:

  • Full name

  • Email address (via Google authentication)

  • Phone number

  • Delivery address

  • Order details

  • Customer support communications

If wallet services are used, we may collect:

  • Transaction history

  • Payment references

1.2 Information Collected Automatically

When you use the platform, we may automatically collect:

  • Device information

  • IP address

  • App usage data

  • Location data (if enabled)

  • Log data

Location data is used solely to facilitate delivery services and improve accuracy of order fulfillment.

1.3 Payment Information

Payments are processed through secure third-party payment providers.

LocalBites does not store full card details.

Payment processors may collect and process your financial information in accordance with their own privacy policies.

2. How We Use Your Information

We use personal information to:

  • Create and manage your account

  • Process and fulfill orders

  • Facilitate communication between customers, restaurants, and delivery partners

  • Process payments and wallet transactions

  • Improve platform functionality

  • Detect and prevent fraud

  • Provide customer support

  • Comply with legal obligations

3. Sharing of Information

We may share limited personal information with:

3.1 Restaurants

  • Name

  • Order details

  • Delivery instructions

For the purpose of preparing your order.

3.2 Delivery Partners

  • Name

  • Phone number

  • Delivery address

For the purpose of completing delivery.

3.3 Payment Providers

To securely process payments.

We do not sell personal data to third parties.

4. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain transaction records

  • Resolve disputes

  • Comply with legal requirements

Inactive accounts may be anonymized or deleted after a reasonable period.

5. Data Security

We implement reasonable technical and organizational safeguards to protect personal data against:

  • Unauthorized access

  • Alteration

  • Disclosure

  • Destruction

However, no digital platform can guarantee absolute security.

6. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your account

  • Withdraw consent to certain processing activities

Requests may be submitted to:

hello@localbites.co.ls
+26659181310

Ha Tsiu Pela Ha Kobeli, Maseru, Lesotho

7. Location Data

Location services are used to:

  • Enable accurate delivery

  • Improve service efficiency

Users may disable location services, but this may limit certain functionality.

8. Children’s Privacy

LocalBites services are intended for individuals aged 18 and above.

We do not knowingly collect personal data from minors.

9. International Data Processing

By using LocalBites, you acknowledge that data may be processed in jurisdictions outside Lesotho where our service providers operate.

We ensure reasonable safeguards are applied to protect such data.

10. Updates to This Policy

We may update this Privacy Policy from time to time.

Updated versions will be published within the application or website with a revised effective date.

Continued use of the platform after changes constitutes acceptance of the revised policy.